Computer Support
EVE Computer Services can supply a number of support plans for your network. The cost of support will be agreed before installation of your network and will depend on the size & complexity of your network. We can also work with your existing IT support staff to increase resources & apply specialist knowledge where necessary. In addition to support, you will also benefit from our experience, helping with advice and consulting on new projects, equipment and software.
ad-hoc
For a fixed hourly rate, we can support your IT systems onsite. We offer this service to businesses in Edinburgh, West lothian, Midlothian and East lothian.
'mini contracts'
For a fixed monthly rate, EVE can support your server and desktop machines remotely. In addition, we will check and monitor your server and network on a daily basis, maintaining your operating system updates, antispam, backup & antivirus systems. Telephone, email and remote access allow your employees to obtain support during office hours. Any onsite work that is required is charged at a reduced hourly rate.
on site maintenance visits
In addition to the mini contract, regular visits can be arranged to pre-empt or prevent computer problems disrupting your facility. Tasks performed here may include defragmenting hard disk drives & servers, backing-up of data files onto CD ROM, archiving of older files (e.g. as with email stores), clearing of temp files, virus checks. Analysis will also be undertaken to determine remaining disk space and other minor issues that may be affecting users.
'full support contracts'
For complete peace of mind, our full support contracts will provide unlimited onsite and remote support, daily monitoring of your server and a monthly onsite healthcheck on ALL desktop computers. Emergency support is provided within a maximum response time of 4-hours maximum (although 1 hour is usual). All this is available for a FIXED MONTHLY COST, so you know that your network reliability will be ensured for the same price each month.
Website & Email Support
Support for websites and email provided by EVE will depend on individual circumstances. As many websites are hosted on EVE's own webservers, this is an area where support is easily achieved and well controlled.
'We are very grateful that now, thanks to EVE Networks, we are all able to go about our business without the frustrations that we were experiencing before I found your company' - Jean Fletcher, Richard Edward & Sons