The responsibility for network support was taken over from their previous provider and brought up to standard with regard to general maintenance, updates, antivirus measures, backups and remote access. A support contract was put in place with telephone support, onsite support and regular preventative maintenance visits. Remote-support facilities were also installed - allowing rapid resolution of IT problems as they surfaced, and to show employees how to perform certain tasks.
Due to the critical nature of RIA's business, a disaster recovery plan is currently being implemented, along with a detailed audit of all their existing service providers.