The responsibility for network support was taken over from their previous provider and brought up to standard with regard to general maintenance, updates, antivirus measures, backups and remote access. Three new NEC desktop computers were supplied along with 6 'ultraportable' NEC laptops. A support contract was put in place with telephone support, onsite support and regular preventative maintenance visits. Remote-support facilities were also installed - allowing rapid resolution of IT problems as they surfaced, and to show employees how to perform certain tasks.
Since CHASE rely heavily on a reliable email service, a secondary email facility was set up on a totally separate connection in order to allow the sending and receiving of emails following an interruption of the usual service from their ISP. A secondary server also acts as a backup in the event of a serious failure.